DELIVERY

Stock permitting, all orders placed by telephone or via email are usually despatched to arrive to customers within 5 working days. During the busy Christmas period, we will advise you if there are likely to be any small delays. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it is available.

We deliver all of our products via the following methods:

Australia Post Registered: please allow up to 5 working days for your order to be received. Registered Post is charged at $10.00 per order unless the Free Shipping code: FREE is applied at checkout.

Australia Post Express: when ordered before 12pm Monday-Friday goods will be shipped same day. Please allow up to 3 working days for your order to be received. Express Post is charged at $14.00 per order.

All orders will receive a tracking number that will allow you to monitor your postage progress via the relevant shipping company's tracking system. 

 

OVERSEAS DELIVERY

All standard international delivery is charged at a $20.00 flat cost. Delivery times may vary, please allow 7-14 days.  For wholesale delivery rates please contact us by email.

For all our deliveries a signature may be required.

 

NEXT DAY DELIVERY

If you require your jewels urgently please email us at shop@chelseadeluca.com.au with your contact information so that we can take your order details over the phone and ensure that you receive your goods as soon as possible. Based on orders within Australia, postage costs will be confirmed per delivery address.

 

RETURNS POLICY

In the unlikely case that you are not entirely delighted with the products that you have chosen you may return them to us within 7 days of their receipt. We will be more than happy to offer you an exchange or a credit note, provided that the products are returned complete and unused, and with the original packaging.

*Unfortunately, for hygiene purposes pierced earrings cannot be exchanged or refunded.
*Damage incurred from not following reasonable care and recommendations will not be eligible for exchange or credit note.